The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

                           Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 

 Did you know, that you can save time by reporting issues on our new app??

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Customer Service Staff

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    Taylor will welcome in the season during its Winterfest on Saturday, November 25. The celebration will include the Winterfest 5K, holiday parade, opening of Santa’s Magic Forest, Fill the F-350 Toy Drive, tree lighting celebration and fireworks display. Read on...
  2. Santa's Magic Forest opens to public this weekend

    Santa’s Magic Forest opens for the season on Saturday, November 25, at the Heritage Park Activity Building. Hours are 3 to 8 p.m. on November 25 and then 5 to 8 p.m. on Fridays, 1 to 8 pm. Saturdays and 1 to 7 p.m. Sundays through Christmas. Read on...
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    Measurement Incorporated’s Taylor Scoring Center, located in the Taylor Commons Shopping Center in Ecorse Road, will be hosting an Open House from 9 a.m. to 3 p.m. on Tuesday, Dec. 5. The location is seeking to hire 100-plus reader/evaluators for 2018. Read on...
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